DoorDash rebuts that “their claims are unfounded and based on their inability to offer merchants, consumers, or couriers a quality alternative.”
"Drone Delivery provides that alternative head on. This type of dispute becomes a baseless complaint when a consumer chooses speed, accuracy and emission free delivery over driver delivery", Jim Barnes, eVERTIPORTS
Modern Delivery magazine reports Uber has filed suit alleging the latter delivery giant penalizes restaurants that consider jumping ship. The suit claims DD threatens retailers with financial penalties or the removal / demotion of the businesses’ search position in-app, inducing the restaurants to make exclusive arrangements with DoorDash Drive, its first-party delivery service. Uber has requested a jury trial in California Superior Court, in San Francisco.
The Big Picture: The 3PDs have been fighting for first-party market share since 2020, when Uber launched “Direct,” four years after the debut of DoorDash Drive. Over 90 of the 100 largest chains have an exclusive or preferred contract with DoorDash Drive, including Papa Johns and Burger King. “Most restaurants have no meaningful option to resist DoorDash, given the power it wields through the DoorDash App in Third-Party Delivery,” claims Uber’s suit.
Comentários